Frequently Asked Questions (FAQs)
Have a question? We’ve got answers! If you don't find what you're looking for here, please feel free to contact us.
About Our Products
Q: What materials do you use for your jewelry? A: We use high-quality, trendy materials for all our pieces, including gold-filled chains, sterling silver components, and durable, beautiful charms. Each product description will list the specific materials used.
Q: How do I care for my jewelry? A: To keep your jewelry looking its best, we recommend avoiding contact with water, perfumes, and lotions. Store your pieces in a cool, dry place. For more detailed tips, please visit our Jewelry Care Guide page.
About Orders & Shipping
Q: What is your processing time? A: We take great care in creating and packaging each order. Please allow 2-4 business days for your order to be processed and prepared for shipping. *CUSTOM ORDERS not included.
Q: How long does shipping take? A: Shipping times vary depending on the method you choose at checkout.
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Standard Shipping: Typically takes 3-5 business days after your order has shipped.
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Economy Shipping: Typically takes 5-8 business days after your order has shipped.
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For more details, please see our full Shipping Policy.
Q: How can I track my order? A: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. Please allow 24 hours for the tracking information to update.
About Returns & Policies
Q: What is your return policy? A: We accept returns on all non-customized, unworn, and undamaged items within 30 days of delivery. For a detailed guide on how to start a return, please visit our full Return & Refund Policy.
Q: Can I return a custom or personalized item? A: Unfortunately, due to the unique nature of custom and personalized pieces, they are final sale and not eligible for returns or exchanges.
About The Ky Collection
Q: Who is The Ky Collection? A: The Ky Collection is a small business founded by Kylee, a creator with a passion for designing beautiful jewelry with a purpose. Every piece is made with love and care, with a goal to help you look good and feel even better.
